Sales and Refunds

This policy describes the sales and refund terms for paid campaigns on BAIUM, provided by Stankevicius Pacific Limited (the "Provider"). It supplements, and should be read together with, our Terms of Service and Privacy Policy. By ordering or using any paid service on the Platform, you agree to these terms.

Services and pricing

Paid services are ad campaigns across the media channels you select, priced either as a fixed fee per channel per day over your chosen date range, or as a prepaid click budget charged upfront with your campaign billed only as clicks are served. Prices, inclusions, and limits are shown on the Platform at the time of order. Unless stated otherwise, fees are exclusive of applicable taxes.

Service provided "as is"

The service is provided on an "as is" and "as available" basis. What you purchase is placement access on the media channels you select, namely the ability to have your ad creative shown and linked on those channels subject to their own terms. The Provider does not warrant any particular number of impressions, clicks, conversions, or commercial benefit arising from a campaign.

Payment

Fees are payable in advance, before a campaign's placements are created. For a fixed-fee campaign, the full amount for the selected channels and date range is charged at checkout. For a pay-per-click campaign, the full prepaid budget is charged at checkout, and clicks are billed against it as they're served until the budget is exhausted or the campaign ends. Access to a selected channel depends on payment being received in full.

Refunds

Before a campaign's start date and time: if you cancel a campaign before its scheduled start date and time, it is fully refundable.

After a campaign's start date and time: once a campaign's start date and time arrives, the fee already charged is final. For a fixed-fee campaign, no refund is issued for the remaining days if you stop the campaign early. For a pay-per-click campaign, the prepaid budget is non-refundable once the campaign has started, whether or not it has been fully spent on clicks served.

If your creative is removed for violating a channel's policies, applicable law, or the Terms of Service, the amount already charged for the period already served (or clicks already served, for a pay-per-click campaign) remains non-refundable; any remaining unserved period or unspent budget is handled under the refund terms above.

Creative compliance and channel policies

You are solely responsible for ensuring that all creative you submit is legitimate, accurate, and lawful, and that it complies with the advertising and content policies of each media channel on which it runs, where such policies exist. It is your responsibility to review and follow each channel's policies before ordering a placement.

Cancellations

You can cancel a scheduled campaign before it starts from Ad Manager. To request a refund for a canceled campaign, contact customer service. Recurring charges do not apply — BAIUM does not offer subscriptions; each campaign is a single, one-time order.

Chargebacks

Please contact us before initiating a chargeback or payment dispute — most billing questions can be resolved directly and faster that way. Initiating an unwarranted chargeback (for a charge that is non-refundable under this policy and was not disputed with us first) may result in suspension or termination of your account.

Changes

We may update this policy from time to time. The version in effect at the time of your order applies to that order.